FREQUENTLY ASKED QUESTIONS
Q: How do I become a consignor?
A: Anyone can consign with us – you do NOT have to be associated with the school, church, or sale to be involved! Once registration opens for each sale, simply register here. A consignor number will be provided via email once you’ve completed registration!
Q: If I was registered for a previous sale, do I have to register again?
A: Yes. Consignors must register for each sale they wish to participate in, but you will login and register under the same consignor number for all future sales. For returning consignors, you will use the Returning Consignor Registration link.
Q: How much do I make from the sale of my items?
A: Consignors earn 70% of the selling price of the item. If you choose to discount your items, you will get 70% of the discounted price.
Q: When and where do I drop off my items?
A: Item drop off / receiving is on Sunday and Monday during the week of the sale. You will need to schedule a drop off appointment and bring your items to the Welcome Center of Riverchase United Methodist Church during that time.
Q: Can someone else drop off my items for me?
A: Yes! Anyone can drop off your items. Please make sure they know your consignor number and know if you plan to donate all or wait for your items to be reviewed.
Q: Do I have to wait for my items to be checked?
A: If you want your rejected items back, then yes, you will need to wait for your items to be checked. If you select Donate All, or Drop & Go, then you do not have to wait for your items.
Q: What is Drop & Go?
A: New this sale, we are offering Drop & Go when dropping off your items. You will bring your items to your scheduled appointment and then you can go! We will check in your items and any rejected items will be donated. At the end of the sale, your unsold items will be sorted and available for pick up on Friday at check & item pick up.
Q: What are rejected items?
A: Rejected items are any items that we deem not suitable for the sale. This can be because clothing is too worn, stained or has holes. Items will also be rejected if they are out of season for the sale. Items that are not tagged properly can also be rejected. Toys & Gear may be rejected for not working, not having batteries, missing pieces, an item on our unaccepted items list, etc. We reserve the right to reject any item it deems unsuitable for the sale. Please refer to our Consignor's Guide for any questions.
Q: What if I miss Check & Item pickup?
A: Unfortunately, due to the time frame at the end of the sale, your remaining, unsold items will be donated to charity and your check will be mailed to the address on file.
Q: Can someone else pick up my items & check?
A: Yes. You can designate someone else to pick up in the Seller Agreement. If your plans change and you are unable to come, and you did not designate someone else, please email RDSTNT@riverchasedayschool.com. Please let us know as soon as possible as we are a volunteer team working the sale.
Q: I paid my Consignor Fee, but I am unable to login to enter my items?
A: When you pay your fee with PayPal you MUST click the 'Return to Merchant' link after paying. If you closed out the window without clicking this, it will not allow you to login. If this happens to you, please email us a screenshot of your PayPal receipt to RDSTNT@riverchasedayschool.com and we can manually update your registration.
Q: What if I have consigned before but cannot remember my consignor number?
A: If you do not remember your consignor number, please email us at RDSTNT@riverchasedayschool.com and we will assist you. DO NOT register as a new user.
Q: It has been several years since I consigned, and my ID is not being recognized. What do I do?
A: If it has been over 4 years since you sold with us, then your consignor information is no longer in our system. Please register as a new consignor.
Q: What happens to unsold items at the end of the sale?
A: Your items will be sorted and returned to you during the designated check and item pick up time. If you choose to Donate ALL, then your items will be donated to a local charity.
Q: What if I need to adjust a tag once it's been printed?
A: Our tags are printed with a bar code that works just like a department store. It contains the Consignor Number, the Price, Item Description and if the option to REDUCE was selected or not. If you alter the tag with a different price, or white out the discount selection, this will not be updated in the system. If you change your mind, please make a new tag.
Q: What is a drop off or receiving appointment?
A: Drop off appointments are your scheduled time to bring your tagged items to the sale. We do ask that you come at your scheduled time. If you cannot make your time or need to reschedule, please email RDSTNT@RiverchaseDaySchool.com.