Frequently Asked Questions
Q: How much do I make from the sale of my items?
A: Consignors earn 70% of the selling price of the item. If you choose to discount your items, you will get 70% of the discounted price.
Q: I paid my Consignor Fee, but I am unable to login to enter my items?
A: When you pay your fee with PayPal you MUST click the 'Return to Merchant' link after paying. If you closed out the window without clicking this, it will not allow you to login. If this happens to you, please email us a screenshot of your PayPal receipt to RDSTNT@riverchasedayschool.com and we can manually update your registration.
Q: What if I have consigned before but cannot remember my consignor number or it is not being recognized when I try to login?
A: If you do not remember your consignor number or it is not recognized on the site, please email us at RDSTNT@riverchasedayschool.com and we will assist you. Please DO NOT register as a new user.
Q: What if I need to adjust a tag once its been printed?
A: Our tags are printed with a bar code that works just like a department store. It contains the Consignor Number, the Price, Item Description and if the option to REDUCE was selected or not. If you alter the tag with a different price or white out the discount selection, this will not be updated in the system. If you need to change the price or reduce option, please edit the items in the website and re-print the tag.
Q: What is a drop off or receiving appointment?
A: Drop off appointments are your scheduled time to bring your tagged items to the sale. We do ask that you come at your scheduled time. If you cannot make your time or need to reschedule, please email RDSTNT@RiverchaseDaySchool.com.
Q: Do I have to wait for my items to be checked?
A: If you want your rejected items back, then yes, you will need to wait for your items to be checked. If you select Donate All, or Drop & Go, then you do not have to wait for your items.
Q: What is Drop & Go?
A: You will bring your items to your schedule appointment and then you can go! We will check in your items and any rejected items will be donated. At the end of the sale, your unsold items will be sorted and available for pick up on Friday at check & item pick up.
Q: What happens to unsold items at the end of the sale?
A: Your items will be sorted and returned to you during the designated check and item pick up time. If you choose to Donate ALL, then your items will be donated to a local charity.
Q: What are rejected items?
A: Rejected items are any items that we deem not suitable for the sale. This can be because clothing is too worn, stained or has holes. Items will also be rejected if they are out of season for the sale. Items that are not tagged properly can also be rejected. Toys & Gear may be rejected for not working, not having batteries, missing pieces, an item on our unaccepted items list, etc. We reserve the right to reject any item it deems unsuitable for the sale. Please refer to our Consignor's Guide for any questions.
Q: What if I miss Check & Item pickup?
A: Unfortunately, due to the time frame at the end of the sale, your remaining, unsold items will be donated to charity and your check will be mailed to the address on file.
Q: Can someone else pick up my items & check?
A: Yes. You can designate someone else to pick up in the Seller Agreement. If your plans change and you are unable to come, and you did not designate someone else, please email RDSTNT@riverchasedayschool.com. Please let us know as soon as possible as we are a volunteer team working the sale.
Q: As a Consignor, do I get to shop early during the Pre-Sale?
A: Yes! Consignors will be able to shop early during a designated time on our Pre-Sale day. Please check the schedule for the exact times.
If you have any other questions, please reach out to us at RDSTNT@riverchasedayschool.com